
Advantagecare Physicians
Advantagecare Physicians Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Advantagecare Physicians has 1.7 star rating based on 138 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Close to home, No co-pay, Some staff are helpful.
Cons: Customer care, Wait time, Are now inconveniencing patients.Recent recommendations regarding this business are as follows: "Make sure if you need help immediately, you only use who they tell you to, and hope they take your insurance.", "Go to CVS. Buy Tylenol extra strength. Take 1,000 milligrams.", "Stay Away From All ACPNY Clinics", "If you feel disrespected by staff, please make a complaintmake a complaint", "Do not visit this place".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Advantagecare Physicians has 1.7 star rating based on 138 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Close to home, No co-pay, Some staff are helpful.
Cons: Customer care, Wait time, Are now inconveniencing patients.Recent recommendations regarding this business are as follows: "Make sure if you need help immediately, you only use who they tell you to, and hope they take your insurance.", "Go to CVS. Buy Tylenol extra strength. Take 1,000 milligrams.", "Stay Away From All ACPNY Clinics", "If you feel disrespected by staff, please make a complaintmake a complaint", "Do not visit this place".
Most users want Advantagecare Physicians to offer a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews


















Couldn't get an approval fast enough for a PET Scan.
Needed an approval for a PET scan, because I couldn't use who they referred my father to, they don't take emblem VIP Prime at Optum or any Optum. So being advantage care must have a contract with them, I needed to find a provider out of network.
So because I'm using an imaging center out of network, the referral is not approved on the spot. Which pushes my father back a week for a PET scan instead of now. See, it's all corporate. It's about the almighty dollar.
Nobody cares about the human beings that are paying their salaries. I had to cancel his appointment for 3/4/2025 to 3/11/2025 all because of an approval number.
User's recommendation: Make sure if you need help immediately, you only use who they tell you to, and hope they take your insurance.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Resolved: Arthritis
Company fixed the issue and I have been provided with apology. The phone person couldn't speak English, so I had to
I was in extreme Pain. I was trying to find an Advantage Care Physician to help me.
I t was impossible. So I took one Codeine. And I got completely out of Pain. The Codeine removed all pain from the Arthritis in two parts of my Body.
I have Gout Plus, I have a broken bone in my Clavicle.. Pain is horrible.
User's recommendation: Go to CVS. Buy Tylenol extra strength. Take 1,000 milligrams.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Ms Marsh Dr Ramnarine's medical assistant
Today was the last straw ( Ms Marsh
Dr Ramnarines medical assistant put her middle finger up at me.
She has had a problem with me for over two years. She was wearing a oil it was so powerful you could smell it all over the the waiting room.
I said " what are you wearing its making me sneeze.
She has had me waiting while she finds someone to call me to the waiting room and fo my vitals.
I am on time for all appointments yet I am unconvinced because she has an attitude with me.
Today I said there is no one answering the door to the bathroom. She yelled there must be someone in there I said no one is in there. Again she yelled so loud two people came out .
I said I can't believe you gave me the finger.
The staff person wearing black scrubs tried the door and said she had to get maintenance to open the door. Ms Marsh stood up in a threaten aggressive manner.
The same staff in black scrubs ( no name tag) instructed me to use a bathroom down the hall.

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Verified Reviewer |They charge you for misses appointments $50.00
I canceled all my up coming appointments due to the fact the receptionist said if I miss an appointment I will be charged $50.00 and even if I have to reschedule.
I did not sign up for that.
Especially when I go for scheduled appointments I'm there on time and leave 2hrs-3hrs later.
Who pays me ? While the staff is talking instead of working while patients are waiting
Thank you for nothing .
I would not recommend to anyone.
- Unavailable
- Taking money
Preferred solution: If I was bills for cancelations or missed appointments i would like it removed. If I'm at work and can't make it i should not be penalized a fine.
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Verified Reviewer |PCP turnover without notification to patient = abandonment
I have made a formal complaint to the nys department of health
I have been with ACPNY for years now and I wonder why. Let's start at the front desk - lazy and unprofessional attitude.
Most importantly, there's a fast turnover or abandonment of PCPs without notification to the patient, making it difficult to get a needed prescription renewed. Not good, not good at all!

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Verified Reviewer |Disrespectful receptionist at 3245 Nostrand Ave
Today, Friday, June 21st, a little before 1 pm at 3245 Nostrand Avenue in Brooklyn, at one of the Advantage Care sites, I asked a receptionist - NOT the one in Reception Area 125 (the receptionist there was nice) - but the other woman in the next Reception Area (maybe Reception Area 127?). She looked maybe in her early 40's with short hair and glasses.
I needed to know where a certain staff member was, as I had a message regarding the refill of a family member's medication. This lady, with brown skin and a low afro with pink or burgundy highlights, looked at me as if I was a piece of crap as I stood before the reception desk. Irritatedly, she noted where I could find the staff member. When I asked for clarification, she raised her voice and repeated her nasty answer.
I looked at her 'hard' and said 'thank you', and it seemed like she knew I was very irritated. When I eventually spoke to the staff member at Reception Area 125, they were very polite, yet another staff member, a dark-skinned woman wearing scrubs, looked at me like I was a piece of crap. FOLKS, PLEASE BE MINDFUL OF YOUR NON-VERBALS AND VERBALS AT WORK. I hope Advantage Care management reads this and provides refresher customer service training for their staff.
As a Licensed Healthcare professional myself in both North and South Carolina, I know the importance of being respectful, particularly to patients and the public in general. Although receptionists are not direct care providers, they represent the organization when interacting with the public. Don't look at or speak to ANYONE you get paid to interact with like they're crap. The woman is fortunate I know how to respond because someone else might have gone 'off' on her.
Also, if a patient or someone else from the public with suicidal thoughts experienced that same type of disrespect, they could have gone home, having lost faith in the kindness of others, and acted on their self-harming thoughts. I hope to God someone looks into my complaint and gives this disrespectful receptionist some coaching on how to interact with the public!
- Convenient locations and respectfulphysicians
- Disrespectful receptionist
Preferred solution: A response back at meadowmodesty@gmail.com I would like management to.look.into my complaint and provide customer service training
User's recommendation: If you feel disrespected by staff, please make a complaintmake a complaint

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer"Incompetent & Dismissive Physicians!"
I went to the company with a specific problem and requested follow-up testing to confirm prior test results. The physician was dismissive and in her summary notes, documented her own thoughts about the reason for my visit.
She was derelict in sending lab orders, which ended up requiring another visit and additional blood draw.
The providers are usually uncaring and rude. If my insurance did not identify them as preferred providers, meaning I do not have to pay any copays with little restrictions on referrals, I would no longer be a patient.
Preferred solution: Be better providers & provide better care to patients.
User's recommendation: Stay Away From All ACPNY Clinics

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Safety Issues
On the first of April 2024, I was assaulted at the 101 Pennsylvania Avenue office for Advantage Care Physicians. While turning back to have my paperwork done, I decided not to join the long line again since I was already seen.
Another patient decided to argue with me when clearly we were both skipping the line. I tried explaining that I had already been seen and I just wanted to get my paperwork done. We got into a back and forth about her rudeness and the fact that neither one of us worked there, so she should mind her business. Shortly after, another person came over and asked me to ignore this patient who was overstepping her boundaries.
I tried finding comfort by speaking to the peacemaker when I said she is really stupid. The nosy, irate patient overheard me and then challenged me to SAY IT AGAIN. So I did and in less than 10 seconds, I was sent into the glass flying when this woman pushed me. I got up and defended myself.
Now I have received a letter from this facility written by Jonathan Montgomery (legal team) for Advantage Care. The letter states I am no longer allowed to visit or set foot on their premises moving forward. I was also blocked from my online portal and was advised to request my medical records when needed. My main issue is - WHERE was their security team?
Even though I wasn't badly injured, I was pushed into the glass window and was forced to defend myself. It was my doctor and another staff member who broke up the fight. I'm not a fighter but I am a survivor. Of course, I would not allow anyone to put their hands on me; my mama is already dead.
In fact, April 3rd would have been her birthday. So I was already coping and here this lady came and took me out of my character. I wrote an email to Mr. Montgomery and he did not respond.
I feel like I'm not being treated fairly and even though I was victimized on their premises, no one cared about my safety.
I'll move on to another medical facility and hopefully they protect their patients. Advantage Care really does not care.
- It was convenient for me
- No proper safety measures
Preferred solution: I’m going to speak to a lawyer and all my family and friends would close their accounts as well
User's recommendation: Do not visit this place
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Unsatisfied with AdvantageCare
Advantage Care 3 is misleading and outright lies to get business. I was told by two different representative that a claim would be paid to my doctor.
After I got a new job and went back to insurance through my company, they refused to pay to this day.
It is a complete scam. I'd recommend you don't do business with AdvantageCare.
- No pros
- Do not pay for anything except little for prescriptions
Preferred solution: Deliver product or service ordered
User's recommendation: Don't do business with Advantage Care. Run away.
No call back
I need a refill on my medication and the doctors and staff do not respond to call backs or text messages. You cant talk directly to the doctor because all calls go through the call center.
Its very stressful when trying to refill on your lifesaving medication and your doctor does not respond to your pleas for assistance. Every time I need medication refills I have tried calling over and over again with no response to emails or phone calls.
My pharmacist can not sent out medication request without a doctors recommendation. I recommend that no one should put their health in the hands of advantage care.
User's recommendation: Don’t go to Sdvantage care.
Pre up not received before surgery
I AM BEYOND OUTRAGED!!! I am suppose to have surgery in the couple of days My surgeons office just informed me that they have not received my pre-medical evaluation before the surgery from advantage care!!
No one cant figure out or find the administrator to the upper Manhattan Eastside office let alone no one is answering the phones to the doctors office on the East side!! Ive been with advantage care now going almost 20 years.
FYI, they just lost the damn patient. I dont know what type of Mickey Mouse unprofessional charade game advantage care is utilizing when it comes to patient health and their medical needs.
- Totally irresponsible
Preferred solution: Taken to consideration the patient’s needs, especially if they about A major medical procedure conducted
User's recommendation: Don’t choose advantage care
Poor service
My pcp ordered a prescription for me. The pharmacy said that they dont take my insurance anymore.
I went back to the flushing acpny location, asked the the person in the front to have the staff change my pharmacy. He spoke to them and said it was done. I went to the pharmacy about two hours later and no prescription. I called acpny again and waited almost 25 minutes for a response.
I got a call back about 30 minutes later and the Doctors staff told me that she was busy and when she does it she does it. I still havent gotten my prescription. Im definitely leaving this insurance when open enrollment comes around. Stay away from this type of service!
Dr. Dianalan!
User's recommendation: Poor service. My day running around to pharmacy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPregnant
Nothing I need a obgyn because Im pregnanti need to see so gynecologist because Im pregnant I dont have that is my reason
Hospitals, Clinics and Medical Centers Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Medication denied without reason
They lied to me about my Fill date for lorazepam Cvs said it was the 11th the doctor put it in and some one called and told cvs not to let me fill it till the 13th Id like to know why I was told the government cracking down on Phill dates but I called and they said you have to exhaust all but seven days my insurance is a five day window Cvs is three
Preferred solution: Justice
User's recommendation: Don’t allowed to be lied to

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |First time patient experience
I am a first time patient with Advantagecare I was looking forward to my appt. & excited that AC had several specialities Dr's in the network until I met with the Tolulope Ojeyemi NP it was a very disappointing visit she did not connect nor did she ask or showed that she cared she sounded like she was there for the paycheck I would not visit recommend nor use AC again
- Receptionist was helpful
- Np was horrible in connecting or helping the patient
Preferred solution: NP. Tolulope Ojeyemi to learn how to connect with the patients, ask the right questions, and not have the patient tell her job especially a first time patient.
User's recommendation: I do not recommend Advantage care
Horrible staff.
Its not the same anymore. Years ago you would walk out of the doctors office happy because you got taken care of.
Wait times are horrible, Medical assistants and nurses always look unhappy.
The doctors now dont have sympathy for their patients and always cancel appointments. I miss the old advantagecare, everything sucks now.
- Good insurance
- Long waits for specialists
- Rude and incompetent staff
Preferred solution: better care for I and the current/future patients.
User's recommendation: go somewhere else.
About
AdvantageCare Physicians provides health services to children and adults. Its headquarters is based in New York, New York, United States of America. AdvantageCare Physicians offers a broad range of primary and specialty care services. They include adult echocardiology, anaesthesiology, OB/GYN, and pediatric. The company also offers waking center, Computerized Axial Tomography, screening, medical radiology, and X-Ray analysis. There are 38 AdvantageCare Physicians locations in the United States which use electronic health records of all patients. The company employs 400 specialists. It accepts most health insurance plans including MagnaCare, Railroad Medicare, US Family Health Plan, and Quality Health Plans of NY. Customer Service Department is available Monday - Friday from 8 a.m. to 8 p.m.

Advantagecare Physicians is ranked 441 out of 6558 in Hospitals, Clinics and Medical Centers category
USA
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