Advantagecare Physicians Reviews

Formal complaint regarding care by Judithe Apollon-Louissaint

I have been a member of Preferred Health for over 30 years, dating back to when it was known as HIP Center. In all those years, I have never experienced the level of disrespect and lack of compassion that I encountered during my visit on December 12, 2025.

My interaction with Judithe Apollon-Louissaint was deeply troubling. She was dismissive, condescending, and showed little to no empathy. I felt treated as a number rather than as a patient with legitimate health concerns. She repeatedly cut me off, saying no, no, no, and instructed me to go to my primary care physician without allowing me to fully explain my concerns or feel heard.

Her behavior made the environment feel unsafe and unwelcoming, more like a setting where individuals are processed rather than cared for. This type of interaction contributes to the very disparities that cause many people of color to dread seeking medical care. Patients should feel respected, listened to, and supported, especially when discussing health issues.

Healthcare providers play a critical role in fostering trust and ensuring patients feel valued. Unfortunately, this was not my experience. I left the appointment feeling uncomfortable, dismissed, and deeply disappointed. Compassion and empathy are essential qualities in healthcare, and in this instance, those qualities were clearly lacking.

We, as patients, are not just numbers; we are people with real health concerns. Anyone, including this provider or her family, could one day be in the same position. Patients deserve to be treated with dignity and respect.

I strongly urge others to be mindful when scheduling an appointment with Judithe Apollon-Louissaint, as my experience reflected a concerning lack of patient-centered care.

Needed an approval for a PET scan, because I couldn't use who they referred my father to, they don't take emblem VIP Prime at Optum or any Optum. So being advantage care must have a contract with them, I needed to find a provider out of network.

So because I'm using an imaging center out of network, the referral is not approved on the spot. Which pushes my father back a week for a PET scan instead of now. See, it's all corporate. It's about the almighty dollar.

Nobody cares about the human beings that are paying their salaries. I had to cancel his appointment for 3/4/2025 to 3/11/2025 all because of an approval number.

Today was the last straw ( Ms Marsh

Dr Ramnarines medical assistant put her middle finger up at me.

She has had a problem with me for over two years. She was wearing a oil it was so powerful you could smell it all over the the waiting room.

I said " what are you wearing its making me sneeze.

She has had me waiting while she finds someone to call me to the waiting room and fo my vitals.

I am on time for all appointments yet I am unconvinced because she has an attitude with me.

Today I said there is no one answering the door to the bathroom. She yelled there must be someone in there I said no one is in there. Again she yelled so loud two people came out .

I said I can't believe you gave me the finger.

The staff person wearing black scrubs tried the door and said she had to get maintenance to open the door. Ms Marsh stood up in a threaten aggressive manner.

The same staff in black scrubs ( no name tag) instructed me to use a bathroom down the hall.