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5.0

I called to schedule an appointment with my OB/GYN this evening, something that is harmless I would assume. Shannon's customer service skills are horrendous.

If you are not happy with your job then leave or at least fake it until you make it! She was extremely short, curt, rude too many disgusting words to describe her tone. My PCP is booked until the new year, okay cool that's not your fault but she offered no assistance whether I wanted to see someone else or visit another office, nothing.

While also having the nerve to have an attitude. Lighten up, train on your customer service, and be merry!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Advantagecare Physicians Pros: Staff.

Advantagecare Physicians Cons: Customer care.

Location: New York, New York

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