Robert R Hoc
map-marker Hicksville, New York

Profit over Service

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I recently developed a heavy bronchial cough that generally hits me at least once a year and in the past the doctor I had with this service prescribed an antibiotic and a cough syrup without having to come in and pay a copay for it, but since the recent heavy turnover of doctors, I was told to come in first to see my latest assigned doctor. I explained that it would mean having to possibly spread this cough to other patients in the waiting room. After several replies over one weeks time back and forth on the online service, I was finally able to convince my doctor to issue the necessary prescription without the copay first. In the past few years this service has made profits a priority over any reasonably good service. It is causing a heavy turnover of both personnel and doctors with long waiting times and difficulty communicating by phone. I'm sure this service is losing patients due to increases in copay's, monthly instead of yearly membership fees that are increasing every year, heavy turnover of doctors, cutbacks in preventative home nursing services and long appointment scheduling times. I am finding after so many years with this medical service that even my patience is wearing thin.
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Loss:
$552
Cons:
  • Heavy doctor turnover
  • Long appointment times
  • Monthly instead of yearly invoices
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Machele Imf

Most physicians would not just prescribe prescription drugs based on what you told a receptionist or, even a nurse. They would want you to come in so they can examine you.

You got lucky in getting a previous medico to do something like that---it is NOT good medical care.

If you don't like the policies of your current insurer, you can always change insurance companies. If you don't like a particular doctor, request one you do like.

Golam S
map-marker Brooklyn, New York

Unprofessional Richard Kim MD

I went to his clinic with severe pain in my left arm. Its a pain that I could not walk or move with.

I had this pain for two days before I was actually able to get an appt with an advantage care physician. He dismissed my pain as being nothing. I am a 60 year old man and he just became very annoyed with my questions. He put in a prescription for my pain but when I got to the pharmacy, I found out that he never did.

It was already after 6 PM so I suffered through the pain that night.

The following day, my wife went to the pharmacy again and the medication was still not there. She waited for two hours until finally the doctors office called in the prescription.

This is highly unprofessional.

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Reason of review:
Bad quality
Carolynn A

Office Visit

I called for a same day appt., was booked on the nurse schedule in Babylon. I was informed that I could go to afterhours in another center or I could come back the next day to see a PA. This happened 2 days before my son's wedding and I needed to be seen that day. I sent an email to the center administrator expressing my dissatisfaction with the health care offered that day. I have not received any response. This happened on 8/23/18. The email was sent the following week. I also happen to be an employee of ACP for 29 years. I not only wasn't treated that day, I also have not received a response to my email.
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Anonymous

Irresponsible Scheduling

I needed to see a physical therapist. I scheduled the appointment despite being told the soonest they could see me was a month later. I was limping from my injury and I told the person scheduling me this, but they still couldn't see me for a month. I took the appointment and waited. The day before my appointment I received a call from the receptionist at their Montague Street office who told me that the physical therapist didn't do first appointments at the time they had scheduled me for. I explained I was in pain and limping and needed to see someone soon, but all she could do was get me an appointment a month later during the day, which meant I had to take off from work, something very hard for me to do in my job. I took that appointment for 9am with the promise that I would be done by 10am so that I didn't miss too much work. I am now sitting in the waiting room for that appointment. It is 9:20 and I haven't been seen yet. I will avoid Advantage Care at all costs in the future.
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Reason of review:
Poor customer service
Anonymous

They do not care about the patient

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This is a review of ACP in Forest Hills, specifically Dr. Nicole Thomas and her staff. For more than three weeks, I have been trying to get a pre-authorization done because I wanted to go to a clinic that is out-of-network for my insurance. To my surprise, NO ONE at this place apparently knows what a pre-authorization is. After going back-and-forth on the phone, leaving emails, and physically going to the office to drop off a request in writing, the staff finally responded and asked me to come in the office to do the pre-authorization. WHY?!? This was something that could have easily been done over the phone or even without me. All my records are accessible to all facilities of ACP. The only reason why I was asked to come in was so that they could bill for my visit. Even after this visit, Dr. Thomas sent out a referral NOT the pre-authorization I had requested. So, naturally, the other facility did not take that referral. Again, I had to call ACP and speak to a call center agent (because you can't directly speak with the doctor), send a message through MyACPNY, and physically go to the office with my written request. I even provided her with the authorization form from my insurance -- something that I did not have to do. After 4 days of not getting any response, and my email at MyACPNY still not read, I called today -- same scenario as before. No one knows what's happening or what a pre-authorization is. The nurse I spoke with at the Forest Hills office even tried to challenge me when I said I've been waiting on this issue for 3 weeks. Little did she know, I had everything written down and gave her all the dates and times I have called, emailed, and physically went to the office. And now, she said I have to come in AGAIN because there's a portion on the form that I needed to complete -- I reviewed the form and there is nothing there that I need to complete apart from my demographic information -- information that they already have in their system. Overall, this place does not care about their patients. I was diagnosed with cancer three weeks ago, and I have been trying to get to a Cancer center just for a second opinion for three weeks. Dr. Thomas and her staff knew the urgency of my request, and they have deliberately delayed everything thus far because they don't care. I strongly urge everyone to stay away from this ACP doctor and location.
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Cons:
  • Doctor only sees you for 5 mins
  • Doctor does not care about your well-being
  • Rude and incompetent staff
Reason of review:
Poor customer service
Francisco F Qpg

Appointment

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Accompanied my mom with her appointment with she was late by 30 minutes. Her nurse spoke with us and told us that she will see my mom and have a seat. 3 hours later and still waiting there is no one in the waiting area but we are still waiting.
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Reason of review:
Poor customer service
Bella Xtv

Dr.bronson

Made and appt for 1145 waited a whole hr before anyone even acknowledged me the doctor was walking around talking and completely *** this is why people would much rather go to a better neighborhood to receive better service Dr Bronson service was horrible and the wait time is ridiculous Never again *** advantage care
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Shaseannia P
map-marker Valley Stream, New York

EXTEMELY ANNOYED!!!!!

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I took my daughter in to see Dr. Bichotte for an eye irritation. The nurse asked me which pharmacy do I prefer to fill the prescription. I know I speak very clear English and I told her Walmart in Valley Stream, which is about 2 minutes away from the Dr’s office. After leaving the Dr’s office, I went to BJ’s for about an hour then to Walmart. I was told there wasn’t a prescription for my daughter. I called the office and was informed the prescription had been sent to Walgreens, simple mistake. I was informed that the prescription would be resent immediately. I shopped in Walmart for about an hour, approached the pharmacy counter again, NO PRESCRIPTION!!!!! I called the office again. I was then told from the call center that everyone in the office was out to lunch and that the message would be relayed. I wasn’t satisfied with that so while my daughter and I had lunch for about another hour and half, I called a few more times. Now the doctor is with a patient. I went back to Walmart, STILL NO PRESCRIPTION!!!!!!!! I called the doctors office again! And NOTHING!!!!! Thank GOD she didn’t require medication for a life threatening illness. She would be dead. I think the staff should confirm the pharmacy prior to letting the patients leave the office. Then when it’s a mistake that they make, they should make every effort to correct it. It’s extremely unexcepatble that I’m sitting in limbo at Walmart for the last 4 hours.
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Cons:
  • Customer care
  • Whole staff is a joke so unprofessional and untrustworthy
Reason of review:
Order processing issue
Anonymous

Walk in appt and screwed out of medication requested

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I went in as a walk in. Requested a particular medication that I have been taking for my condition for the past 15 years. Didn’t even see a doctor, was told I would be getting the medication I requested only to find out that the doctor who didn’t even see me gave me something different. It’s like asking a family member to pick up Motrin and getting Advil instead when you know what you want and the other medication works better for you. I have spent 3 days on the phone trying to fix the issue only to be screwed over left and right. So unhappy.
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Reason of review:
Poor customer service
Anonymous

Disgusting and despicable medical assistant

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This is for the pediatric Forest Hills, NY location. HORRIBLE medical assistant by the name of Monica Perez. She will be REPORTED even further for her despicable, rude and unprofessional behavior towards a 3 year old and parents. From the beginning she had an attitude with a TODDLER, giving us snarky comments which was all ignored until she told our child to come back when he’s more “mature”. Clearly this “healthcare professional” should NOT be working in a pediatric office. Absolutely distasteful and she still kept going back and forth with me, the parent, unapolgetic for her disgusting words and attitudes towards a 3 YEAR OLD!!!!!! If it wasn’t for the doctor, whom we are very comfortable with in taking care of our child, I would NEVER come back or RECOMMEND!
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Reason of review:
Poor customer service
1 comment
Guest

Nancy WallmanThe staff are so rude and unlelpful it would seem that they are determined to put the MDs out of business.No one seems to be responsible for any thing at the Washington Heights site. Non Spanish speakers are not treated respectfully there.When I asked how they stay in business the response was “ its a mill they do fine”

Anonymous

Terrible over booked

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Gad an appointment for 215 still sitting here calling people not here and i check in before 2 then they have an attitude with me this people crazy
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Reason of review:
Poor customer service
Trai Zqk

Follow up.

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Since writing my last review, I have contacted my service through their online connection and the response I received was as expected. I was told to select another doctor from a choice of only three with one more inexperienced female doctor being added to this center. The center I was using lost all it's doctors and non have been replaced. The center I must now use is miles from my area and is so understaffed, that it takes extreme long waiting times for an appointment. Then your given less than ten minutes to see a doctor. Since becoming a part of this HMO over twenty years ago, I have had five changes of doctors, all within a four year period, due to a sudden heavy turnover. The premiums increase every year along with the co-pays, but the services decrease and the doctors are now all from India, with nearly half being inexperienced female doctors, whom I assume are all hired to cut costs. Many tests along with prescriptions have been curtailed and the home nursing visits must have also been added to some cut back list. The bottom line is a failure to improve the current situation, which can only harm the system even further, so that patients are now receiving even worse care. Complaints are piling up as fast as the turnover of doctors and there is no light at the end of this tunnel yet.
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Loss:
$552
Cons:
  • Bad quality service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Mario g Pzh

Doctor never on time

This is the second time Dr. chona Fernandez has left me and my daughter waiting for almost an hour. We chose the early appt (8:30am) so as she doesn’t miss too much school time. The doctor is always late. This has happened twice now. We drive in to her bay ridge office from manhattan and we arrive on time. Why can’t she?
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Reason of review:
Poor customer service
Stone Cah

You have a very prejudice EMPLOYEE THAT I WANT TO REPORT!

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Advantagecare Physicians - You have a very prejudice EMPLOYEE THAT I WANT TO REPORT!
I have a very prejudice employee that I know works for this company and I really to feel she needs to get fired she is making fun of a kid that was born with a birth defect online, and she works in healthcare?!? Really?!? Wow!! What a great employee you guys have I have screen shots of her bashing a little kid.
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Reason of review:
Poor customer service
Trai Zqk
map-marker New York, New York

SERVICE FAILURE

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Since there are so many similar complaints about the service and loss of doctors, I can only only blame the sudden failure of management for not stemming the surge of dissatisfied patients. Unless there is a radical change in management policy, the entire system is in danger of a complete collapse.

There are far too many patients and far too few doctors to handle the overload. This is leading to even more doctors resigning, due to an uncontrolled stress level. Low paid and low quality doctors are being hired to operate under impossible pressures. They have little or no experience or are too old to handle the volume assigned to them.

If profit is the only motive to continue on this path, then patients will have no other option but to find another HMO. The entire system is in dire need of a major overhaul and time is of the essence.

People will start to refuse to pay their premiums if the services keep disintegrating at this level. Sooner or later the government will have to step in to either force the issue or curtail the operation, unless a workable solution is found.

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Loss:
$512
Pros:
  • No co-pay
Cons:
  • Customer care
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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