Anonymous

2.5 hour wait !!

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I went in for a simple shot, which only lasted one minute to complete...But my appointment was at 9, I arrived at 8:55 .. and was not seen until 11:30 ! I watched people come and go multiple times before I was even seen. I went up to the desk multiple times, I was very calm and just asked if they knew how long it would be and never received an answer or explanation from the rude woman at the desk. This is a horrible place and I recommend going anywhere else for your health care needs. I've also have had trouble receiving a prescription now for over a month. Its ridiculous
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Anonymous
map-marker Elmhurst, New York

Horriblel!!

I went to pickup a prescription from my doctor's office (Howard Chung, MD Richmond Hill Office) only to be reluctantly told by his assistant that he will be leaving after 30 years on Wed. 11/26/14 as a result of the previously physican owned QLIMG selling out to Advantage Care Physicians. Had I not gone there on Thurs. 11/20, I would not have been told. Shame on you Dr. Chung. I trusted you. Your didn't tell your patients or had any intention to. You didn't know who or what you were selling out to. You and your colleagues only saw the dollars, Dr. Chung. There was to be no notice or referral given to any patients. We would be all left to hang out and dry. This is not a unique experience. The ACP MD's and staff are retiring, quitting and being fired left and right at all the QLIMG centers. (GOOGLE the online reviews of ACP.) All the employees (who fear for their jobs) I spoke to know how the patients hated talking to a call center in God knows where for contact. Cannot contact our own medical center anymore. Just "customer service representatives" in another state. Absolutely DISGUSTING! Totally inappropriate for a medical practice. Like talking to Verizon. No answer as to who will care for our medical needs. NOTHING! Call, write, email the NYS Attorney General's office, "Help Me Howard" at WPIX 11. TENS of thousands of poor, low and middle income New Yorkers are going to be left in the cold without notice and an unknown, uncaring corporation taking over our medical care. It will get worse. Do not work here or continue being a patient here. Do NOT sleep on this!!! I WILL NOT.
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Reason of review:
Poor customer service
1 comment
Guest

Every physician I visit within the Staten island office of ACP ends my visit with a plea to give her or him a "5" rating. Is this what you are talking about?

Why in the world would a doctor worry about ratings from the people who employ them? And what is that saying to us, her patients??

Anonymous
map-marker Levittown, New York

Advantage WE DON'T-Care Physicians

Since changing from QLIMG to Advantage Care Physicians, caring for the patient is furthest from their minds!!! After 6 years of doctors telling me to live with the pain, Dr Salama tried many things and finally found the meds to give me back my quality of life!!! Now he's gone and no one is talking--I keep checking the internet to see if he has opened a private practice - but no luck. My PCP is only concerned with getting me off the meds - she has made no mention of how she is going to treat the pain - just wants me off the meds. I have had spinal surgery and had 8 titanium screws put in and spinal fusion. I'm 63 years old - not a drug addict - I just want to live whatever years I have left without the pain. I don't think that is too much to ask. Why do the manufacturers make the meds if not to improve the quality of life. Not everyone who takes pain meds are drug addicts!!!!!!!!!!!!!!!!
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1 comment
Guest

YESTERDAY ME AND MY WIFE WAS REFUSED TO BE SEEN BY MD LAPANEL AND HE TOLD US TO LEAVE AND FIND ANOTHER DOCTOR , AND HE WAS VERY IMPRESS BE BE CALLED A RUDE DOCTOR

Eulis Mqu
map-marker Farmingville, New York

Advantage Care formerly QLIMG is worse then ever!!

My family and i have been patients of QLIMG for almost 20 yrs. Since Advantage Care took over i have recently changed my primary to a private Primary Dr. My husband had been a patient of Dr Salama's for about a yr for pain managment, he has a very severe back injury. When he went in for his last appt he was told the Dr was no longer there and the covering Dr would not prescribe his meds hes been on for almost 3 yrs along with many of his other patients. Didnt even refer him to anyone. Also now whenever i try and call the Ronkonkoma center i get directed to a call center in another state who have VERY little knowlege about the center. I have left numerous measages with them for various reasons and i never get a call back. Last time i called last week to find out Ronkonkomas lab hours they told me 7-7pm. I also asked if my son could get his bloodwork there if an outside dr writes it and she told me absolutly yes. I even asked if she was sure and ahe said yes. Well the other day i brought my son to Ronkonkoma and they told us they were not open from 7-7 and he couldnt have it done anyway cause it was from an outside dr. So that was a wasted trip! They need to change back when there was no call center. I Have to go through hoops now to get the info i need. As much as i like my kids dr there i will soon have to switch theirs also. Even their Drs there arent happy. When we go there all i hear is the drs and staff complaining about this new system. Something has to to change. It is worse than ever there!!!
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Reason of review:
Advantage Care Center is unproffessional, difficult to navigate to get to who you need to speak to and people at call center do not know what their doing, can never get the right info

Preferred solution: Let the company propose a solution

Anonymous

Worst Patient Care I Have Ever Seen!

I am surprised that with all of the reviews/complaints below, there has not been more action taken by the former Queens Long Island Family Medical Group (now Advantage Care) to improve patient care or even action by the state to shut this place down. I laughed when I read all of the previous complaints because I have many clients that go here and we have experienced every one of these disastrous issues such as rude and unhelpful staff, having to go through a CALL CENTER when you just need to speak to an actual worker at the facility, leaving 10 + messages for the same issue that never gets resolved, calling multiple times for medication and not getting it in time-therefore missing doses, the longest wait times with an appointment and altogether, an unfriendly environment that is not very flattering for this facility. Get some tact, class and improve your patient care or do us all a favor and shut your doors!
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Reason of review:
Not as described/ advertised
Anonymous

Advantage care former Q.L.I.M.G patient abandonment! Dr salama.

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Told me dr was fired sorry. That's it. When u question you got run around answers! They left me to get sick, live in unbearable pain, could have seizures or even die. Thanks. I have been getting the run around from every doctor I see. They tell me My primary can write my meds, they say ER doctors, ER says a pain management doctor. Pain management say find someone who writes meds. These are all so called doctors! I have no history with medications, I shouldn't have a problem finding help when I clearly need it. No one can help me and prescribe me my medication. the ER doctor said it is called patient abandonment! He said flat out this office is responsible for this!! This is an outrage and this office needs to help their patients! EVERY SINGLE PERSON SITS AND WONDERS WHY PEOPLE HAVE DRUG PROBLEMS. THOSE DOCTORS IN THAT OFFICE ARE NOT DOING ***! My appointment was for September 6, 2014. Come Monday I am still on a hunt to try and survive because of this! I never had to experience anything like this in my life.
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Reason of review:
Patient abandonment

Preferred solution: Them to fix the problem. Own up f nd me a new doctor that,will help me and care for me as dr salama did! He was a great doctor. It's hard to find a doctor that knows you and your life. set me up with temporary medication until I see si

Anonymous
map-marker Nesconset, New York

POOR INADEQUATE HEALTH CARE

Dr appointments ar frequently cancelled no refills on medications ,refferals take a month before anyone before anyone contacts or calls you,staff is nasty and abrupt,very unprofessional,low quality of care.Simply an I don't care attitude,from Drs, Nurses, and Staff..NYS Department of Health should investigate QLIMG, now known as Advantage Care.A few Spciltit have simply disappear.and no other DR will follow up, including your primary whom i believe should be capable of writing all medications prescribed by a specialist (in their own office ) I honestly have no clue how this health center remains open.this is not just one of there locations, i see all of there locations, 5 or 6 of them, have simular complaints
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Reason of review:
Poor customer service
Anonymous
map-marker Hicksville, New York

Cant get perscriptions

Ive been trying for over a week to get refills. Im a diabetic with high blood pressure and have been trying over a week to get refills. All I got was we will put it in as urgent because now Im out of meds. Then I get a call from someone in NC telling me to go to urgent care in Hicksville. Well I live 4 hours away. Nice personal care? Ive made over 9 calls and nothing was done. Time to look elsewhere This company really sucks. Wouldn't bring my dog to them. What ever happened to the time when you could speak with your doctor
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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Freeport, New York

Advantagecare Physicians - Review in Hospitals, Clinics and Medical Centers, Doctors category from Freeport, New York

Horrible service!! My mother is 79 years old. She cannot get through to the center by phone at all anymore. She has to make a trip to the center in order to get any assistance at all!
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1 comment
Guest

I Have been trying to get my prescription from advantage care in Ronkonkoma ny for over 3 weeks now! They have been giving me the run around.

telling me there going to leave an "urgent note" every time I call. I have called at least 15 TIMES ALREADY!!!!! At 1 point I spoke with the nurse who assured me she was going to take care of it herself and she would get back to me by the end of the day. That was over a week ago still waiting for my call.I actually contacted my health insurance plan today and they called the office and they were told ethers nothing they can do.

AWFUL!!!!!!! AVOID THIS PLACE LIKE THE PLAGUE!!!!!!!!!!!!

Anonymous
map-marker Ronkonkoma, New York

QLIMG Pain Management DR Vanishes Leaves 1000s w/no meds

Dr Fawzy Salama Dissapeared for a "vacation" and left all his patients without medication and referred to the E>R by Administration from qlimg.

The primary care physician you have in the office,wont even cover anyone for the month until you can get situated.PHSYCH and PAIN patients are going to be dying and they just dont care.Advantagecare and qlimg merged and the place went to ***!!! They really fired him but are lying to the patients stringing them along saying he will return in 2 days.I have inside info.THATS JUST FKD UP!! DR.MANISH CHAHDA has no morals and is leaving all to suffer.

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2 comments
Guest

I must say I totally disagree with you (along with so many others patients). I have been a patient of

Dr Chadha for several years now and he is one of the best doctors you will ever have the chance to meet.

He is both caring and understanding and holds very high MORALS. Every appointment I have had with him he took the time to listen and show concern (and as a matter of fact saved my life). I know

Dr Chadha would give his patients everything they need (but not what they DONT need).

If the world had more Doctors like him it would be a much HAPPIER and HEALTHIER place.

Guest

I must say I totally disagree with you. Dr Chadha has been my PCP for several years now and is one of the BEST (in my opinion and so many others).

He is not only caring and understanding but a man with very high morals. There has not been one appointment that I have not been treated with kindness and respect. He takes the time to listen and shows such a great amount of understanding and as a matter of fact he saved my life. I must say he is a doctor that gives you everything that you need but will not give you what you don't need.

If there were more doctors like him and the world would be a much happier and healthier place. God Bless him.

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Anonymous

PHYICIANS WHO DO NOT CARE

Many patients without medication now as doctors left without any renewal plans for patients medications.... which cause harmful side affects when suddenly stopped... This is sort of an abandonment, as Advantage care has no other doctor who will write these scripts out..Dr.has now cancelled 2 appointments,why did he not write scripts prior to a leave of absence,knowing these meds cannot just stop suddenly.? If you are having this problem try to call corporate at 516-542-**** ....GOOD LUCK HUMAN RESOURES WILL TRY TO HELP ALSO This really needs to stop,people go there to feel better, not to become sick,we put our trust in these doctors,and our lives,this DR. did not only abandone one office of patients but appx.6 offices
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Anonymous
map-marker Ronkonkoma, New York

QLIMG merge advantagecare leaves 1000s without meds for a month

Dr Salamas patients get cancelled and left without pain/phsyc/sleep/anxietyetc meds for a month.The admistration would not even let the persons PCP at the same office write the scripts they needed.ALL SENT TO ER and givin a list of pain management offices.Which takes months to get an appointment with. VERRY VERRY POOR MEDICAL PROFESSIONALS! MANY WILL BE GETTING VERRY ILL and this will be the last straw to finally take this place out!! FROM ALL THE LAWSUITES!!! STAY AWAY FROM THIS COMPANY.,EVEN THE WORKERS ARE VERY UNHappy stay far far far away if your a worker or a patient
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Loss:
$500000
2 comments
Guest

QLIMG RONKONKOMA,NY. has abandoned patient's in need of life threatennning medication ,cancelled their appointments to re.new prescriptions ,was told no other Dr.

will write a script for them there,not even your primary by Administration,who suggested going to the E.R. Appointments were made for AUG.

2,2014, with neurologist, Dr. Fawzy Salama Who for some unknown reason was cancelled,and patient's Health, and Quality of care were neglected.(stopping these medications suddenly can cause death)

Guest
reply icon Replying to comment of Guest-850924

Patients health, and quality of care were neglected when prescribing these medications which caused sudden death ..... It's not just stopping medications that does that ......

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Anonymous
map-marker Newark, New Jersey

Advantagecare Physicians - Doctor Review from Newark, New Jersey

I had a schedule appointment to see Dr. FATON at the Cambria Heights location upon arrival I checked in only to be told she cancelled this morning. No one bother to contact me although I just gave them my phone number the day before. A supervisor was called which she try to assist but to no avail because the only 2 doctor working was not willing to see another patient.I was sent to Urgent Care I Valley Stream I arrived on or around 7:40pm I was quickly registered but waited nearly 2+hours before I could see the doctor. I explained the reason for my visit but it seems I was not heard because she wanted to treat me for an illness I DO NOT HAVE and refuse to listen so I left. I am appalled that a Doctor who is trained to be compassionate and took an Oath to care and prolong life and be so heartless. POOR BEDSIDE MANNERS. ......
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Anonymous

Terrible Customer Service Review

QLIMG terrible customer service!! They don't answer their phones. I tried several times to call and I was put on hold for over 20 minutes and never spoke to anyone.
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Anonymous
map-marker Milford, Ohio

BAYSHORE QLIMC

This place is the vacation resort for the entire management of the medical entities on Long Island. The top management is never on the floor.

The top management is not available to be seen by someone concerned about poor service or poor communication or poor anything. They may be there on Mondays only to receive the free gifts from vendors hawking pills and lotions that in 35 years I have never received a free sample of anything.

The supervision is nil, unless its for the lowest title on the payroll there. Be careful of what the doctors recommend since its an operation where they dont want to spend money. It could be life changing to take aspirin or take pills or ......and never get a medical condition correctly diagnosed if its an underlying condition as a thyroid.

At this center unless your neck is bulging, or your nails turn yellow, they are only able to guess whats wrong. The service results is 50/50....good luck.

The place needs all the top people replaced,,,and thats been for years. They do not respond nor will they to concerns or poor service..Thanks

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2 comments
Guest

I can't believe they fired Dr Salami He was one of the best doctors I had. He spent lots of time with you and that is what Advantage Care does not like all they care about is money the more patients doctors see the more money they don't care about good healthcare.

All the best doctors are being fired or quitting and the patients are being lied to. Enough is enough

Guest

it is the same at the QLIMG in Flushing & Gelndale.

I had to tell my docoto to run blood test, she said I did not need them, I said yes I do I am on medication that needs to be monitored. After the debate she gave me the referral for the test through the computer.

This is the worse medical care & the worse doctors, cause the own the center, they want to keep the profits now, now that Emblem Health stuck it;s 2 cents in.

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